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Questions business owners ask before hiring IT help

Do you work with businesses outside Canada?

Yes. Deep Shah IT Consulting is based in Waterdown, Ontario and provides on-site IT support across the Greater Toronto Area — including Hamilton, Burlington, Oakville, and Milton. For remote services like Azure cloud consulting, AI consulting, Microsoft 365, cybersecurity, managed IT, and software licensing, I work with small and medium businesses across Canada and the United States.

Do you provide one-time projects or ongoing managed support?

Both. I offer flexible engagements — a one-time project like a security audit, Microsoft 365 cleanup, or network setup, or ongoing managed IT support with a predictable monthly cost. No long-term contract required.

What happens during the free discovery call?

We spend 20 minutes talking about your current IT setup, what is frustrating you, and where you want to be. You walk away with a clear picture of what needs to happen — whether or not you hire me. No sales pitch, no pressure.

Can you help with Microsoft 365 and Azure together?

Absolutely. Most small businesses use both — Microsoft 365 for email, Teams, and collaboration, and Azure for infrastructure. I handle tenant setup, licensing optimization, security, and the integration between both platforms.

Can you help us adopt AI tools like Microsoft Copilot?

Yes. I help businesses assess their AI readiness, identify high-value use cases, plan Copilot rollouts, and build AI agents for internal workflows — all within the Microsoft ecosystem. The focus is on practical adoption that delivers measurable results, not buying licenses without a plan.

How do you price your work?

Every engagement gets a transparent, written quote upfront. For projects, you get a fixed scope and cost. For ongoing support, you get a flat monthly retainer based on your size and needs. No hidden fees, no surprise invoices.

Do I need an Azure Solutions Architect for my business?

If you are moving to the cloud, running workloads in Azure, or concerned about cloud costs and security, a certified architect helps you design it right the first time — avoiding expensive mistakes. I handle migration, architecture reviews, identity, and cost optimization.

Can you help improve our cybersecurity?

Yes. As an ISC2 Certified in Cybersecurity professional, I help businesses implement MFA, Conditional Access, Microsoft Defender, endpoint protection, and identity controls — practical security that stops real threats without overwhelming your team.

Can you sell us Microsoft licenses or other software products?

Yes. As a PAX8-authorized reseller, I sell Microsoft 365, Azure subscriptions, Wasabi Hot Cloud Storage, security tools, backup solutions, and hundreds of other cloud and software products at competitive pricing. You get expert guidance on what fits your business and hands-on help getting it set up — not just a license key. If you need a specific product, ask and I will check availability and quote it.

How do we get started?

Book a free discovery call through the contact page, email deep@shahdeep.ca, or call 289-700-7835. We start with a conversation about your environment and goals, then I propose a clear plan with transparent pricing.